How Does Hotel Metasearch Help With 1st Party Data?

Chances are, you’ve come across articles and information about hotel metaearch before, but did you know that hotel metasearch can help your hotel collect more 1st party data?

Why do I need to worry about 1st party data collection for my hotel?

2023 is the year (for lack of a better, less cliche phrase) the cookie crumbles. Gartner predicts that by 2023, 65% of the world’s population will have personal data covered by privacy laws, up from just 10% in 2020. It’s also the year that Google has officially set the end date for supporting 3rd party cookies in its Chrome browser. What does this mean? It means that as advertisers and marketers we are going to be forced into a new era of how we can market to target consumers in a personalized way. Instead of relying on 3rd party cookies, we will need to lean on first-party data to deliver these focused, targeted and personalized messages to consumers that want to receive them from our brand. 

Consider it a trade. Their personal data in exchange for something of value from your brand. 

But how do we get more 1st party data for our hotels?

One very important approach to obtain more 1st party data is through direct bookings for your hotel. When a guest books directly through your hotel’s booking engine, instead of through an OTA, you are given this wealth of first party data to use for remarketing purposes. It can be used through email (continually one of the highest ROAS channels), as well as uploaded to platforms including Google Ads and Facebook/Instagram for remarketing and for creation of similar to/look-alike audiences.

While there are many other strategies and tactics to consider while preparing for a cookieless future (you can read our full e-book here), one channel has emerged as a game changer to help your hotel capture these direct bookings and reduce OTA contribution.

Hotel Metasearch

Hotel metasearch includes the market leader, Google Hotel Ads as well as Tripadvisor, Bing Hotel Ads, Trivago, Kayak and more. 

How can metasearch help with 1st party data collection for my hotel?

Hotel metasearch ads exist (mostly) towards the bottom of the consumer purchase journey. OTA’s have been bidding, and owning, in this ad space since the beginning and they continue to dominate the space. Why? Because it is a tactic that has worked extremely well for them to own the guest booking and therefore own the guest data. 

To help drive more 1st party data collection, make sure you are active with metasearch. These ads drive direct, bottom of funnel traffic, directly to your booking engine with results averaging 5-8% of total website production. This shifts bookings away from OTAs and directly through your hotel’s booking engine, allowing you to capture 1st party data with each booking.

We want to help hoteliers prepare for a world without 3rd party cookies, but beyond that it’s about less reliance on the OTAs now and in the future by owning the guest data, lowering OTA contributions and that is best done by driving more direct bookings.

Want to learn more about MetaDesk? Reach out to one of our hotel metasearch experts for more information.


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